Table of Contents

Introduction: What We Have Here Is a Failure to Collaborate 1

Chapter 1: Understanding Secure Enterprise Collaboration 15

Chapter 2: Plugging into Your Existing Architecture 29

Chapter 3: Why Collaboration Is a Service 43

Chapter 4: The Collaboration Experience 55

Chapter 5: Breaking Down the Walls 77

Chapter 6: Collaborating across Social Networks 93

Chapter 7: Building a Richer Knowledge Base 105

Chapter 8: Maintaining Security in a Collaborative World 119

Chapter 9: New Directions in Collaboration 141

Chapter 10: The Future of Collaboration 153